Refund Policy

At IPTV Test.Shop, customer satisfaction is our top priority. We strive to offer a seamless and high-quality IPTV experience. However, if you encounter any issues or are unsatisfied with our service, we are here to help. Please review our refund policy below.

Free Trial Policy

Before committing to a subscription, we encourage all customers to take advantage of our Free IPTV Trial. This allows you to experience our services firsthand, ensuring that it meets your expectations without any risk.

Refund Eligibility

Due to the nature of digital services, refunds are only offered under specific conditions:

• Technical Issues: If you experience persistent technical issues that prevent you from using our service, and our support team is unable to resolve them within a reasonable time frame, you may be eligible for a refund.
• Subscription Not Activated: If your subscription was not activated or delivered as promised, you may request a refund.
• Duplicate Payments: In the case of duplicate payments or billing errors, we will promptly process a refund.

Refund Exclusions

Refunds will not be issued in the following cases:

• You have used the service for a significant amount of time after purchase.
• Issues related to device compatibility (please check device requirements before subscribing).
• Misunderstanding or dissatisfaction after using the Free IPTV Trial.

How to Request a Refund

To request a refund, please follow these steps:

1. Contact Support: Reach out to our customer support team at WhatsApp number within 7 days of your subscription activation.
2. Provide Details: Include your order ID, reason for the refund, and any relevant information regarding the issue.
3. Review Process: Our team will review your request and respond within 3-5 business days.

Refund Processing

• Approved refunds will be processed within 7 business days after approval.
• Refunds will be issued via the original payment method used at the time of purchase.

Contact Us

If you have any questions about our refund policy or need assistance, please don’t hesitate to contact our WhatsApp number.